Wednesday, 2 April 2025 | Sydney
In a significant leap toward inclusive policing, the NSW Government has launched Language+, an innovative mobile application providing every police officer across the state with round-the-clock access to interpreter services.
The new tool, developed by Multicultural NSW in collaboration with the NSW Police Force, aims to bridge communication gaps between police and multicultural communities. With over 200 commonly used phrases recorded in 29 languages, the app allows officers to communicate more effectively with individuals who may have limited English proficiency.
Beyond pre-recorded phrases, Language+ offers real-time access to a dedicated team of certified interpreters, ensuring critical information is conveyed quickly and accurately — a vital capability during emergencies and high-stress interactions.
The app, soft-launched last week, has already been installed on 12,000 police devices, with more than 1,500 officers having accessed it within days of its release.
Minister for Police Yasmin Catley hailed the app as a transformative step in modern policing.
“The NSW Government and NSW Police Force are dedicated to supporting every community. As our multicultural landscape evolves, we're evolving the systems that help police do their job more effectively,” Minister Catley said.
“Language+ gives every front-line officer instant access to professional interpreters, 24/7 — so they have the tools and confidence to keep our communities safe.”
NSW Minister for Multiculturalism Steve Kamper emphasised the broader social impact.
“This app breaks down language barriers and builds trust. It ensures people feel heard, understood, and respected — especially during difficult moments.”
“This is a clear example of how a multi-agency approach can enhance social cohesion in our diverse state.”
Assistant Commissioner Brett McFadden, Multiculturalism Corporate Sponsor and Commander for South West Metropolitan Region, echoed these sentiments.
“We hope this app helps minimise misunderstandings and reduces frustration during emergencies,” he said.
“Every phrase was carefully crafted by certified interpreters to reflect the daily interactions between police and the community — whether people are victims, witnesses, or seeking help.”
According to the 2021 Census, almost 30 per cent of people in NSW were born overseas, and over one in four speak a language other than English at home. The rollout of Language+ is expected to significantly streamline police operations while fostering greater trust and cooperation across NSW's diverse communities.
