A Sydney mother’s life has been turned upside down after discovering that the daycare centre she trusted with her daughter’s care is at the centre of a string of serious allegations — leading to its immediate licence suspension.
Frankie, mother of two-year-old Stevie, had believed she was leaving her daughter in safe hands each morning. But the illusion of safety was shattered when she was notified that the daycare had been abruptly shut down by authorities following numerous complaints, some involving child safety breaches.
The Department of Education confirmed that the centre, located in Sydney’s western suburbs, is under investigation after multiple serious complaints were filed by parents and former staff members. The nature of the allegations has not been officially disclosed, but insiders suggest they include issues relating to child supervision, hygiene, and compliance with early childhood regulations.
“This has been every parent’s worst nightmare,” said Frankie. “I dropped my daughter off every day thinking she was being cared for and protected. Now I don’t know what to believe — I feel like I failed her.”
The department issued an emergency licence suspension, meaning the centre can no longer operate while investigations are ongoing. Parents were given little notice, with many scrambling to find alternative care for their children.
“I got a call in the middle of my workday saying the centre was closed effective immediately. No warning, no details — just a shutdown. I was in shock,” Frankie added.
Child protection advocates have raised concerns about the broader oversight of early learning centres and are calling for stricter enforcement of standards, including more frequent surprise inspections and transparency around complaint records.
“We need to ensure that parents are not kept in the dark when it comes to who is looking after their children,” said Amanda Voss, a spokesperson for Safe Start Australia. “A breach of trust in early childhood care is not just administrative — it’s deeply personal and potentially traumatic for families.”
The suspended centre has not responded to media inquiries.
In the meantime, Frankie and other affected parents are left trying to pick up the pieces — and rebuild the sense of security they once had in their children's care.
Anyone with information or concerns about the daycare centre is urged to contact the NSW Department of Education or local authorities.
